Return & Claims

You have the right to return items within 14 days for a refund. Items must be in unused condition, with tags attached and sent in its original packing with the return form enclosed.

If you would like to change size/ color. Please return the product to us and we will credit the amount. For reorder, please place a new order into the webshop. Products that are purchased during the campaign period can be returned, but not exchanged. 

Norway, Sweden, Denmark and Finland: Free return shipping costs with use of attached returnsticker. C.O.D return will not be accepted.

All other countries: Return shipping costs are the responsibility of the customer. C.O.D return will not be accepted. 

All returns are the customer's responsibility, until received by Vertebrae. Make sure to send the return items securely, with tracking. After we receive your package, your refund will be processed within 7 business days and credited back to your credit card. Original shipping charges are non-refundable.


Enclose the return note with your parcel and return via the carrier of your choice. 

Return address: Vertebrae AS, Storaneset 12, 5260 INDRE ARNA, Norway

If you have received damaged or faulty items, contact and we will send you a new item or cancel the purchase in accordance to your consumer rights. Shipping cost on claims will be reimbursed. Remember to enclose the return form.

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  • 13-May-2020